The order is in Shopify, but not in NetSuite.
The connector logged a success, or failed quietly. Finance finds the gap at month-end.
For retailers running NetSuite and Shopify
Know your orders actually match.
NetSuite Shopify NewStore
ItSynx checks orders and products across NetSuite, Shopify and NewStore, and shows the missing records and mismatched values it finds, side by side. Use it beside the integration you already have, or let ItSynx run the integration too.
Built inside an Australian retailer’s operations team.
Sales Audit
Orders requiring review to maintain accurate records across systems
2 checks need attention
- NewStore sales that do not exist in NetSuite 3
- Shopify sales that do not exist in NetSuite 2
Already have an integration? Check it without replacing it. How Sync Audit works Need one, or ready to switch? Run Shopify and NetSuite on ItSynx, with every order logged. About the integration
- Hosted in Sydney, Australia
- Reports only: fixes stay in your systems
- No lock-in contracts
Works with NetSuite Shopify NewStore
The problem
A successful sync isn’t the same as matching systems.
A connector can report success while the records still disagree. These are the three ways that gap usually shows up.
Both exist, but the totals disagree.
Shipping, discounts or tax land differently, and the difference only shows when someone checks by hand.
The price in Shopify isn’t the price in NetSuite.
A markdown reached one system and not the other. Customers pay one price and the margin report uses another.
How Sync Audit works
Three steps, and your records stay yours.
Sync Audit reports. It doesn’t change records: fixes happen in the system that owns them.
- Step 1
Connect your systems
NetSuite and your Shopify shops, plus NewStore if you run it. Your current connector stays in place.
- Step 2
Run the checks
Orders, products and prices are compared on a schedule, checking only what changed since the last run. Subscribe to a check to get alerts by email, Slack or Microsoft Teams.
- Step 3
Investigate side by side
Each difference shows both values, so your team can fix it where the record lives. Export any list to CSV.
Four modules
Start with the check. Add the rest when it suits.
Each module works on its own. Sync Audit is the easiest place to start, because it works beside the connector you already have.
Sync Audit
Find what’s missing or doesn’t match across NetSuite, Shopify and NewStore.
- Missing records and duplicates
- Price and order value differences
- Alerts by email, Slack or Teams
Integration
Run orders, inventory, fulfilment and gift cards between Shopify and NetSuite by documented rules.
- Every order’s journey on a timeline
- POS, gift cards and split fulfilments
- Stock and tracking back within seconds
Product Management
Build matrix ranges once, publish them to NetSuite when they’re ready, and push prices to Shopify.
- Style, colour and size inheritance
- UPCs assigned from your own ranges
- Nothing publishes until it’s ready
Customer Updates
Find a customer once and update their details in every system.
- NetSuite, Shopify, NewStore and Klaviyo
- Merge duplicates and action privacy requests
- A change log for every edit
Integration
Every order follows a rule you can read.
The path a paid Shopify order takes into NetSuite, and back.
- Shopify Order paid Received once. Duplicate webhooks are skipped.
- ItSynx Customer matched By email and the shop’s country.
- NetSuite Sales Order or Cash Sale Chosen by fulfilment state at payment. Not yet fulfilled: Sales Order and Customer Deposit
- Shopify Fulfilment and tracking Sent back as items ship.
- ItSynx On the timeline Every step shows on the order’s timeline. Anything that needs attention says why.
Choosing an approach
Where ItSynx fits.
Three ways retailers connect Shopify and NetSuite, compared by approach rather than by vendor.
| Low-cost connector | Broad integration platform | ItSynx | |
|---|---|---|---|
| Best when | Standard flows, low complexity | Many endpoints and custom automation | NetSuite retail operations need depth and evidence |
| Starting point | Replace what you have, set up by hand | A platform programme | Check what you have first, or integrate |
| What sets it apart | Price and App Store convenience | Breadth and configurability | Retail rules, side-by-side evidence, modules you add as needed |
The sales and product reconciliation gives us complete peace of mind. We catch discrepancies early, long before they cause issues downstream.
Ethan Lynch Enterprise Systems Manager, Lorna Jane We switched ERP systems to NetSuite and used ItSynx to connect Shopify seamlessly on go-live day. Orders kept flowing across online and POS without disruption or manual entry, stock stayed accurate, and customers saw fulfilment updates within seconds. Full visibility of syncs and exceptions meant we could focus on the ERP, not the integration.
Getting started
From first call to go-live.
Four stages, at a pace that suits your trading calendar.
- Stage 1
Fit and scope
A 30-minute call about your systems, your connector and the exceptions that worry you.
- Stage 2
Access and mapping
Connect the systems and agree which checks or rules apply to your shops and subsidiaries.
- Stage 3
Scenario testing
Run real cases, including POS sales, gift cards and split fulfilments, before anything goes live.
- Stage 4
Go-live and review
Switch on, then review the first results together.